Support center
We help your team keep Hutsy Board moving
Whether you are blocked on login, Mail Connect, warehouse portals, or plan entitlements — reach us with clear context and we will guide you back to a working workflow.
What we can help with
Login & access
Password resets, locked modules, branch/team scope, suspended organizations, and admin vs tenant login paths.
Integrations
Amazon OAuth, Gmail Mail Connect, Temu/Walmart report uploads, credential encryption, and sync job failures.
Warehouse & fulfillment
Receiving checklists, portal tokens, inventory ownership pools, picklists, shipping waves, and label workflows.
Plans & billing
Trial activation, plan entitlements, Stripe checkout questions, and module unlock expectations.
Contact form
Fill the details below — we open your email client with a pre-filled message to contact@ecomhutsy.com. Nothing is stored from this public page.
Response expectations
Standard support
Most account, import, and how-to questions — aim for a reply within 1 business day.
Access / billing blockers
Cannot sign in, org suspended, or payment entitlement issues — flagged for faster triage.
Security & privacy
Credential concerns, data-deletion requests, and privacy inquiries — handled with priority review.
Send this with every ticket
- Organization name or workspace slug
- Login email (not the password)
- Page URL where the issue happened
- Marketplace / integration involved (if any)
- Timestamp and a short screenshot of the error (no secrets)
Frequently asked questions
Straight answers based on how Hutsy Board is designed to operate.
What is Hutsy Board used for?+
Hutsy Board is a multi-marketplace warehouse and procurement workspace. Teams import selling orders, place supplier buys, receive stock into ownership-aware inventory, and fulfill customer shipments — with audit trails and role-based access.
How do I sign in vs use the platform console?+
Organization users sign in at /login. ECOMHUTSY platform operators use /admin/login. If you see an admin-only message on the tenant login, you are on the wrong screen.
My organization says suspended — what now?+
Suspended or canceled organizations cannot use protected modules. Contact support with your organization name and workspace URL so we can review status and billing/plan state.
Does Hutsy Board buy products automatically?+
No. Hutsy Board never stores marketplace passwords for autonomous checkout and does not place supplier purchases without your team. Procurement records and imports are operator-driven.
What does Mail Connect need from Gmail?+
Mail Connect uses Google OAuth with read-only Gmail access so purchase and shipping emails can be parsed into procurement fields. Hutsy Board does not send email on your behalf. You can disconnect anytime from Mail Connect.
Amazon buyer address data — how is it handled?+
When Amazon SP-API is connected, buyer ship-to details may be retrieved for fulfillment under Amazon’s Restricted Data Token rules. Tokens are encrypted at rest. After SP-API revocation, cached buyer PII is deleted within the retention window described in the Privacy Policy.
Warehouse staff need access without full accounts — is that possible?+
Yes. Receiving, picklist, and shipping portals use secure tokens so floor teams can complete their workflow without a full sidebar login. Ask an admin to generate or share the portal link from the warehouse module.
A module is locked on my plan — how do I unlock it?+
Module access follows your subscription entitlements. Review /pricing for plan coverage, upgrade from billing if available, or email support with the module name and organization slug for sales assistance.
Imports failed or columns look wrong — what should I send?+
Include marketplace (Temu, Walmart, Amazon), report type (orders, settlement, catalog, promo), approximate upload time, and a redacted sample header row if possible. Do not send passwords or full customer PII in email.
Where can my team read in-app guidance?+
Signed-in users can open Help Center at /help for module guides. Public visitors can use this Support page and email us directly.
Still stuck?
Email contact@ecomhutsy.com with your organization name and we will help you unblock the next step.